Terms of service

The Scope

1. This contract is between Sarah Arnold-Hall Coaching (“us,” “we,” “our”) and the individual purchasing membership access (“client”).

2. The service provided is High Performance Coaching which is focused on developing the client’s ability to achieve their goals by gaining heightened levels of clarity, focus, productivity and discipline.

3. The service will be provided by us by Zoom meetings and include:
a. Video Series to learn key tools and concepts
b. Group Coaching Sessions
c. Four 15-Minute Private Coaching Sessions per month
d. A Community Forum

4. Our involvement is limited to High Performance Coaching. These services are not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and we will not use it in place of any form of diagnosis, treatment or therapy.

Agreement Authorisation and Commencement Date

5. The contract is agreed and commences when the client signs the contract tick-box online at the checkout page.

6. The contract will be available to view at any time inside the membership site under the “terms of service” link. We reserve the right to change, modify, add, or remove the terms under which the program is offered in Sarah Arnold-Hall’s sole discretion. We encourage you to frequently check the “terms of service” link. Your continued use of this membership after any changes will constitute your acceptance of such change.

Fee

7. A recurring monthly fee is to be paid in advance of provision of the services. The fee is the price displayed at the time of purchase on the checkout page. Pricing varies and may be offered at different rates. Your fee remains the rate you agreed to at purchase unless you change plans or rejoin after cancellation. Payment is to be undertaken online by following the instructions on our website.

Refund Policy

8. Due to the digital nature of the service, no refunds will be provided.

Private Coaching Sessions

9. A $30 USD late cancellation fee will be charged for any private coaching sessions cancelled or rescheduled less than 24 hours before the session time, as well as for no-shows.

Confidentiality

10. Group coaching sessions are recorded and shared inside the membership for all members to watch. By participating in the membership, you accept sole responsibility for any personal information you disclose. Due to the nature of group coaching we cannot guarantee the confidentiality of any of the information you choose to share.

11. Private coaching sessions are not recorded. However, to provide you with consistent support, continuity of care, and accountability, notes from your private sessions will be shared among our coaching team. Your session information will not be shared outside of the program or used for purposes unrelated to your coaching.

Personal Information

12. We will collect and hold personal information about you. We will use it to provide our services, and to contact you about issues that may interest you. Giving us personal information is voluntary but is often needed to carry out services for you.

13. The information we collect and hold about you will be kept at secure electronic file storage sites. If you are an individual, you have the right to access and correct this information. If you require access, please contact Sarah Arnold-Hall at sarah@saraharnoldhall.com

Intellectual Property

14. The client will not share any video or voice recordings of the coaching sessions without our explicit permission.

15. The client will not use, adapt, or share any of our intellectual property without our explicit permission, such as but not limited to questionnaires, frameworks, documents and charts that we supply you.

Copyright

16. We own copyright in all documents or software or work we create when providing services and grant you a non-exclusive licence to use and copy the documents or software for your use. However, you may not permit any third party to copy, adapt or use the documents or software without our written permission.

Use of Our Website

17. The client agrees to adhere to the terms and conditions governing the use of our website. The terms and conditions are located under the “Terms of Service” tab of our website.

Entire Agreement and Variation

18. No variation either oral or otherwise in the terms of this contract will apply unless such variation is expressly accepted in writing by an authorised representative of the respective parties.

Severance

19. If any part of this contract is held by any court or administrative body of competent jurisdiction to be illegal, void or unenforceable, such determination will not impair the enforceability of the remaining parts of this contract.

Duty of Care

20. Our duty of care is to you and not any other person. We owe no duty and have no liability to any other person, including for example any directors, shareholders, associated companies, employees or family members. Limitations on our Obligations or Liability

21. We shall not be held responsible and shall remain blameless for any adverse or other consequences, including but not limited to financial, personal, employment or other losses, arising out of decisions or actions the client may make as a result of the services provided by us.

Force Majeure

22. Neither party will be liable for any delay or non-performance of its obligations, to the extent such delay or non-performance arises from a force majeure event. Each party is to continue or otherwise perform its obligations under this contract to the maximum extent possible despite any force majeure event.

Governing Law and Jurisdiction

23. New Zealand law and courts govern our relationship.

Termination

24. Either party may terminate this Agreement at any time by cancelling the Client’s subscription in the membership website under the account section.

Feedback and Dispute Resolution

25. Client satisfaction is one of our primary objectives and feedback from clients is helpful. If you would like to comment on any aspect of our service, please contact Sarah Arnold-Hall.

26. If you have any concerns or complaints about our services, please raise them as soon as possible with Sarah Arnold-Hall. She will respond to your concerns as soon as possible and shall discuss them in good faith (on a “without prejudice” basis) to use best endeavours to resolve differences amicably.

27. If the discussions referred to in the preceding sub-clause fail to resolve the relevant dispute the parties to this Contract shall by written notice endeavour in good faith to resolve the dispute expeditiously through means other than litigation or arbitration, using informal dispute resolution techniques such as mediation, expert evaluation or determination or similar techniques agreed by them.

a. If the parties do not agree within 7 working days of receipt of the notice (or such further period as agreed in writing by them) as to:

i. The dispute resolution technique and procedures to be adopted; ii. The timetable for all steps in those procedures; iii. The selection and compensation of the independent person required for such techniques;

b. the parties must submit the dispute for mediation by a single mediator to be agreed by the parties, and, failing agreement, as appointed by the then President of the New Zealand Law Society. In the event of any such submission to mediation:

i. The mediator will be deemed to be not acting as an expert or an arbitrator; ii. The mediator will determine the procedure and timetable for the mediation; iii. The cost of the mediation will be shared equally between the parties. iv. No party to the dispute may refer a dispute to arbitration or commence proceedings in any court unless the dispute has been referred to a dispute resolution person or organisation in accordance with this clause and the dispute has not been resolved.

Notices

28. Notices are to be sent by email to the other party’s email address.