Terms of Service

The Scope

1. This contract is between Sarah Arnold-Hall Coaching (“us,” “we,” “our”) and the individual purchasing the coaching program (“client”).

2. The service provided is High Performance Coaching which is focused on developing the client’s ability to achieve their goals by gaining heightened levels of clarity, focus, productivity and discipline.

3. The service will be provided by us via Zoom meetings and will include coaching sessions, which may be private or group in nature, delivered by Sarah Arnold-Hall or trained coaches. The program may also include additional content and resources. As part of the program you select, you will receive the services outlined at checkout or in your member portal.

4. Our involvement is limited to High Performance Coaching. These services are not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and we will not use it in place of any form of diagnosis, treatment or therapy.

Agreement Authorisation and Commencement Date

5. The contract is agreed and commences when the client signs the contract tick-box online at the checkout page. The duration of the program is as outlined at checkout.

6. The terms will be available to view at any time on our website at the “terms of service” link. We reserve the right to change, modify, add, or remove the terms under which the program is offered in Sarah Arnold-Hall’s sole discretion. We encourage you to frequently check the “terms of service” link. Your continued use of the program after any changes will constitute your acceptance of such change.

Fee

7. You agree to the fees and payment schedule for the program you selected at checkout. Pricing varies and may be offered at different rates. Payment is to be undertaken online by following the instructions on our website or checkout page.

Refund Policy

8. Due to the digital nature of the service, no refunds will be provided.

Private Coaching Sessions

9. A $30 USD late cancellation fee will be charged for any private coaching sessions cancelled or rescheduled less than 24 hours before the session time, as well as for no-shows.

Confidentiality

10. Group coaching sessions may be recorded and shared with program participants. By participating in the program, you accept sole responsibility for any personal information you disclose. Due to the nature of group coaching we cannot guarantee the confidentiality of any of the information you choose to share.

11. Private coaching sessions are not recorded. However, to provide you with consistent support, continuity of care, and accountability, notes from your private sessions will be shared among our coaching team. Your session information will not be shared outside of the program or used for purposes unrelated to your coaching.

Personal Information

12. We will collect and hold personal information about you. We will use it to provide our services, and to contact you about issues that may interest you. Giving us personal information is voluntary but is often needed to carry out services for you.

13. The information we collect and hold about you will be kept at secure electronic file storage sites. If you are an individual, you have the right to access and correct this information. If you require access, please contact Sarah Arnold-Hall at sarah@saraharnoldhall.com

Intellectual Property

14. The client will not share any video or voice recordings of the coaching sessions without our explicit permission.

15. The client will not use, adapt, or share any of our intellectual property without our explicit permission, such as but not limited to questionnaires, frameworks, documents and charts that we supply you.

Copyright

16. We own copyright in all documents or software or work we create when providing services and grant you a non-exclusive licence to use and copy the documents or software for your use. However, you may not permit any third party to copy, adapt or use the documents or software without our written permission.

Use of Our Website

17. The client agrees to adhere to the terms and conditions governing the use of our website. The terms and conditions are located under the “Terms of Service” link on our website.

Entire Agreement and Variation

18. No variation either oral or otherwise in the terms of this contract will apply unless such variation is expressly accepted in writing by an authorised representative of the respective parties.

Severance

19. If any part of this contract is held by any court or administrative body of competent jurisdiction to be illegal, void or unenforceable, such determination will not impair the enforceability of the remaining parts of this contract.

Duty of Care

20. Our duty of care is to you and not any other person. We owe no duty and have no liability to any other person, including for example any directors, shareholders, associated companies, employees or family members. Limitations on our Obligations or Liability

21. We shall not be held responsible and shall remain blameless for any adverse or other consequences, including but not limited to financial, personal, employment or other losses, arising out of decisions or actions the client may make as a result of the services provided by us.

Force Majeure

22. Neither party will be liable for any delay or non-performance of its obligations, to the extent such delay or non-performance arises from a force majeure event. Each party is to continue or otherwise perform its obligations under this contract to the maximum extent possible despite any force majeure event.

Governing Law and Jurisdiction

23. New Zealand law and courts govern our relationship.

Termination

24. Membership clients may cancel at any time by logging into the membership site and navigating to the subscription settings. For fixed-term programs, either party may terminate this Agreement upon 24 hours' notice sent to the other party's email address. If the client terminates this agreement, no refunds will be issued.

Feedback and Dispute Resolution

25. Client satisfaction is one of our primary objectives and feedback from clients is helpful. If you would like to comment on any aspect of our service, please contact Sarah Arnold-Hall.

26. If you have any concerns or complaints about our services, please raise them as soon as possible with Sarah Arnold-Hall. She will respond to your concerns as soon as possible and shall discuss them in good faith (on a “without prejudice” basis) to use best endeavours to resolve differences amicably.

27. If the discussions referred to in the preceding sub-clause fail to resolve the relevant dispute the parties to this Contract shall by written notice endeavour in good faith to resolve the dispute expeditiously through means other than litigation or arbitration, using informal dispute resolution techniques such as mediation, expert evaluation or determination or similar techniques agreed by them.

a. If the parties do not agree within 7 working days of receipt of the notice (or such further period as agreed in writing by them) as to:

i. The dispute resolution technique and procedures to be adopted; ii. The timetable for all steps in those procedures; iii. The selection and compensation of the independent person required for such techniques;

b. the parties must submit the dispute for mediation by a single mediator to be agreed by the parties, and, failing agreement, as appointed by the then President of the New Zealand Law Society. In the event of any such submission to mediation:

i. The mediator will be deemed to be not acting as an expert or an arbitrator; ii. The mediator will determine the procedure and timetable for the mediation; iii. The cost of the mediation will be shared equally between the parties. iv. No party to the dispute may refer a dispute to arbitration or commence proceedings in any court unless the dispute has been referred to a dispute resolution person or organisation in accordance with this clause and the dispute has not been resolved.

Notices

28. Notices are to be sent by email to the other party’s email address. Notices to us should be sent to sarah@saraharnoldhall.com.

Privacy Policy

It is Sarah Arnold-Hall’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.saraharnoldhall.com (hereinafter, "us", "we", or "www.saraharnoldhall.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors
Like most website operators, Sarah Arnold-Hall collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Sarah Arnold-Hall’s purpose in collecting non-personally identifying information is to better understand how Sarah Arnold-Hall’s visitors use its website. From time to time, Sarah Arnold-Hall may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Sarah Arnold-Hall also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.saraharnoldhall.com blog posts. Sarah Arnold-Hall only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information
Certain visitors to Sarah Arnold-Hall’s websites choose to interact with Sarah Arnold-Hall in ways that require Sarah Arnold-Hall to gather personally-identifying information. The amount and type of information that Sarah Arnold-Hall gathers depends on the nature of the interaction. For example, we ask visitors who sign up to the email list at http://www.saraharnoldhall.com to provide a first name and email address. This information is held in a private Flodesk account at www.flodesk.com.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Sarah Arnold-Hall and does not cover the use of cookies by any advertisers.

Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of Certain Personally-Identifying Information
Sarah Arnold-Hall discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Sarah Arnold-Hall’s behalf or to provide services available at Sarah Arnold-Hall’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Sarah Arnold-Hall’s website, you consent to the transfer of such information to them. Sarah Arnold-Hall will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Sarah Arnold-Hall discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Sarah Arnold-Hall believes in good faith that disclosure is reasonably necessary to protect the property or rights of Sarah Arnold-Hall, third parties or the public at large.
If you are a registered user of http://www.saraharnoldhall.com and have supplied your email address, Sarah Arnold-Hall may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Sarah Arnold-Hall and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Sarah Arnold-Hall takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics
Sarah Arnold-Hall may collect statistics about the behavior of visitors to its website. Sarah Arnold-Hall may display this information publicly or provide it to others. However, Sarah Arnold-Hall does not disclose your personally-identifying information.

Affiliate Disclosure
This site uses affiliate links and does earn a commission from certain links. This does not affect your purchases or the price you may pay.

Cookies
To enrich and perfect your online experience, Sarah Arnold-Hall uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Sarah Arnold-Hall uses cookies to help Sarah Arnold-Hall identify and track visitors, their usage of http://www.saraharnoldhall.com, and their website access preferences. Sarah Arnold-Hall visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Sarah Arnold-Hall’s websites, with the drawback that certain features of Sarah Arnold-Hall’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Sarah Arnold-Hall's use of cookies.

E-commerce
Those who engage in transactions with Sarah Arnold-Hall – by purchasing Sarah Arnold-Hall's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Sarah Arnold-Hall collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Sarah Arnold-Hall. Sarah Arnold-Hall does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Business Transfers
If Sarah Arnold-Hall, or substantially all of its assets, were acquired, or in the unlikely event that Sarah Arnold-Hall goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Sarah Arnold-Hall may continue to use your personal information as set forth in this policy.

Privacy Policy Changes
Although most changes are likely to be minor, Sarah Arnold-Hall may change its Privacy Policy from time to time, and in Sarah Arnold-Hall’s sole discretion. Sarah Arnold-Hall encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information
This privacy policy was created at http://termsandconditionstemplate.com/privacy-policy-generator/. If you have any questions about this Privacy Policy, please contact us via email or phone.